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[USER=16612]@Leonard Person[/USER] and I have had some great spirited discussions. [USER=2]@Alex Snyder[/USER] - I work for Invoca, a conversation intelligence company who would be a partner of Stella, not really competitive.For Invoca, conversation intelligence includes call tracking, call management, call analytics, and call scoring. This has changed a lot in other verticals, but not so much in automotive. Many other verticals are using conversation intelligence in everything from audience management and marketing efficiencies to smart routing and automated A.I. powered QA. Auto is starting to join the game though! Subaru, Autonation, Nissan, Infiniti, and many agencies.For automotive, A.I. powered virtual assistants are becoming more popular, specifically for service customers. When customers call for service, it's a more objective linear phone call with low emotions and generally doesn't involve a significant amount of variability. On the sales side - it's a choose your own adventure book with high variability and calls are longer in duration. In my opinion - virtual assistants for the sales side of the house just aren't there yet.
[USER=16612]@Leonard Person[/USER] and I have had some great spirited discussions. [USER=2]@Alex Snyder[/USER] - I work for Invoca, a conversation intelligence company who would be a partner of Stella, not really competitive.
For Invoca, conversation intelligence includes call tracking, call management, call analytics, and call scoring. This has changed a lot in other verticals, but not so much in automotive. Many other verticals are using conversation intelligence in everything from audience management and marketing efficiencies to smart routing and automated A.I. powered QA. Auto is starting to join the game though! Subaru, Autonation, Nissan, Infiniti, and many agencies.
For automotive, A.I. powered virtual assistants are becoming more popular, specifically for service customers. When customers call for service, it's a more objective linear phone call with low emotions and generally doesn't involve a significant amount of variability. On the sales side - it's a choose your own adventure book with high variability and calls are longer in duration. In my opinion - virtual assistants for the sales side of the house just aren't there yet.
