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[URL unfurl="true"]https://frikintech.com/2024-automotive-dealer-and-consumer-benchmarksreport/[/URL]

Enjoy!

There are a few that stuck out to me:

Dealership loyalty is way off. This is going to take years to fix, and those who are actively addressing it will reap the rewards. I believe this has to do with the supply issues of the past few years mixed with a changing of worker attitudes. It all adds up to bad customer experience.
Service inflation is no joke! Customers are getting tired of these high repair/maintenance bills and are wanting to get rid of that car. Are you there to help them?
Despite higher interest rates more people are financing. With these higher vehicle prices it may be the only way we can all afford something ...not funny.
There are a lot of people using your service drive who didn't buy that car from you.
Most of your database is in a good equity position. Any one of them can decide to do something at any moment. You there for them?

<blockquote data-quote="Alex Snyder" data-source="post: 76696" data-attributes="member: 2">[URL unfurl=&quot;true&quot;]https://frikintech.com/2024-automotive-dealer-and-consumer-benchmarksreport/[/URL]Enjoy!There are a few that stuck out to me:<ul>
<li data-xf-list-type="ul">Dealership loyalty is way off.&nbsp; This is going to take years to fix, and those who are actively addressing it will reap the rewards.&nbsp; I believe this has to do with the supply issues of the past few years mixed with a changing of worker attitudes.&nbsp; It all adds up to bad customer experience.&nbsp; </li>
<li data-xf-list-type="ul">Service inflation is no joke!&nbsp; Customers are getting tired of these high repair/maintenance bills and are wanting to get rid of that car.&nbsp; Are you there to help them?</li>
<li data-xf-list-type="ul">Despite higher interest rates more people are financing.&nbsp; With these higher vehicle prices it may be the only way we can all afford something <img src="http://forum.dealerrefresh.com/images/smilies/lol.gif"&nbsp; class="smilie" loading="lazy" alt=":lol:" title="LOL&nbsp; &nbsp; :lol:" data-shortname=":lol:" /> ...not funny.</li>
<li data-xf-list-type="ul">There are a lot of people using your service drive who didn't buy that car from you.</li>
<li data-xf-list-type="ul">Most of your database is in a good equity position.&nbsp; Any one of them can decide to do something at any moment.&nbsp; You there for them? 
</li>
</ul></blockquote>

[QUOTE="Alex Snyder, post: 76696, member: 2"] [URL unfurl="true"]https://frikintech.com/2024-automotive-dealer-and-consumer-benchmarksreport/[/URL] Enjoy! There are a few that stuck out to me: [LIST] [*]Dealership loyalty is way off. This is going to take years to fix, and those who are actively addressing it will reap the rewards. I believe this has to do with the supply issues of the past few years mixed with a changing of worker attitudes. It all adds up to bad customer experience. [*]Service inflation is no joke! Customers are getting tired of these high repair/maintenance bills and are wanting to get rid of that car. Are you there to help them? [*]Despite higher interest rates more people are financing. With these higher vehicle prices it may be the only way we can all afford something :lol: ...[I]not funny[/I]. [*]There are a lot of people using your service drive who didn't buy that car from you. [*]Most of your database is in a good equity position. Any one of them can decide to do something at any moment. You there for them? [/LIST] [/QUOTE]

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