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Hi Everyone,

What your identifying as a "communication" issue should be looked into a little further before you proceed with a Instant Messaging System as your solution. A lot of the issues may be fixed by just revising your current "service process" (Car in to Car out internal procedures).

Potential Problem with Instant Messaging Software: Instant messaging often occurs with a back and forth, back and forth kind of sequence, getting bits of information at a time. It may seem beneficial as there is much communication going back and forth but action does not necessarily equal productivity. This will be time consuming and is not efficient as it requires the users to go back to the computer for every little reply. Also this free flowing system without guidance allows for staff to pick and choose their process to "communicate" the necessary procedures.

To fully understand this it's best to think of what your defining as their need to "Communicate". Once you know that maybe the instant messenger still makes sense but at least there will be a little more direction behind it when you introduce it to your staff.

Hope this helps,

Garrett