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We have used them for years, and very pleased with both the product and support staff.  They are responsive when we need to change forms, and our Rep is in here regularly with help and support.  Every time he comes in, we learn a new shortcut or application. I can call them on weekends and its no problem getting answers.  When we hire new sales people, the Rep comes in and spends all day training them on the computer.  The product is easy to use, screens are easy to navigate through, and looks very professional.  It is a money making machine.