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I have used multiple CRM's over the years and have been presented many others as well. What really sets Higher Gear apart from the others is its high level of service and training that comes along with it. A couple years back our group switched from HG to DealerSocket as we were impressed with the presentation. We quickly found out that DS was a bit complicated to use and the support was almost non-existent. Our sales force found DS too complex and we realized that the information they were putting in was not accurate as they had no interest in learning the complexity of the system. This caused our reporting to be incorrect and we were unable to analyze the reporting effectively. We switched back to HG rather quickly and are very satisfied with the system. I have read in the replies that some people think HG is too simple and I agree it is simple! Thats what makes it so good. Think about it. The people using it the most are your sales and internet consultants. If you have a system that is too complex, they will not use the system properly and you will not get accurate information out of it. I highly recommend Higher Gear to anyone looking for a new CRM!