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Here is the up to date review. Higher Gear is still strong in terms of customer service, and the updates are a good. The look has changed, and they have offered some additional products in the way of text messaging, at a nominal fee, which you can choose to have or not have in your service. The E Brochures are strong and available for all makes and models. The absolute only think I will say on the down side is I have encountered a few complaints regarding a bug in the software that I have confirmed is happening under our other roof tops as well. High gear reps have tried several times to fix it, and while under my roof top has settled down and seems to only happen once in a while, I can't ignore my Honda team who has been experiencing this behavior by the software. Other than this little bug, I can safely say that Higher Gear is strong. I know several people said Dealer socket..... don't' waste your time. Certainly you have a choice in what you use, but I still would say that if your not going to get Higher Gear, the only other crm worth anything is Imagic. The question then becomes whether you feel safe with an internet based crm, or if for security reasons you want a server based crm. All in all I still say Higher Gear is strong, and the new updated are a plus. I sincerely hope we see more updates in the future, and as far as I know their are some updates still coming.