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Higher gear has been a nightmare at our dealership..I am not sure if it just isn't set up right..or if its the system itself. It slows us down,,,it prevents you adding an "up" entry if your to do list isn't complete..that REALLY hurts the sales process...now you have to go find a manager to let you in...it leaves things out of documents..like in our dealership it won't printout the 33.50 bmv fee on the sales order. Half our managers have never been properly trained on it, it demands an action after a follow up before you know what re-action your customer will have to the action you just took, its ridiculous. It doesn't mesh well with our other dealer systems.. for example the inventory sheet you print is out of date containing vehicles that have been gone for years..its a joke really..again I don't know if its the software or if its just not being maintained right. I am sure the capability exists for this software to be beneficial, but in our dealership it causes more problems and slows us down to the point where I think it is costing us sales. It is micromanagement at its worst especially when it isn't set up right to HELP the sales people not SLOW THEM DOWN.