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with all due respect none of the above is true..I said it before and I will keep saying it until it changes........Higher Gear the way it is used HERE the way it is set up HERE is a joke and everyone is baffled as to why it is still being used. You just haven't lived until you get a fresh customer and have to use this dinosaur, I haven't specifically timed it out yet, but I would venture to guess that Higher gear adds about 30 to 40 minutes of unnecessary delay to the sales process. Between the software not being set up right and the managers being ignorant of how to use it effectively it just gets in the way. It can probably be set up for a smoother process but that doesn't seem to be a priority here or with Higher Gear. Poll our sales people, you'll see.  OR MAYBE ALL OF US ARE "LACKING TO TAKE ACTION".COME ON!!!