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My response wasn't focused on Higher Gear just CRM installs in general. 


You mentioned software not being setup right and the managers not using it.  Both items are partly owned by the Dealer.  You also said it isn't a priority to make things smoother in your store.  If you are a sales person at your store then I feel for you because you have a limited ability to change the CRM or their desire to make the current one work better.