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:iagree: and in this particular case, your company is getting called out! I wish more people from LotLinx were posting in this thread with their perspectives. DealerRefresh isn't a bunch of YouTube-commenting trolls - we're rational people looking to make informed decisions.  It goes a long way when you're open and honest with this community.  Thank you for posting, [USER=10586]@Ebenn[/USER].