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There are lots of configuration options in eLEAD to allow for us to accommodate for different taxing situations.  I'll have to admit, the piece that surprised me here was your dealership was still configured to "Tax at Destination", before I changed the setting to "Always Tax at the Dealer" last week.   Which is why the rates kept flipping back and forth based on the customer's address.   Glad we were able to get to this bottom of this.  Thanks for your patience Kelly.  I'm looking forward to working with you and the team there at OCJ into the foreseeable future.