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Lori, I used eLEAD evolution for about 2 years. Before having eLEAD I was being forced to use Higher Gear. So coming off of HG, eLEAD was refreshing.

eLEAD is not perfect but what CRM's are? There are many things I think eLEAD does right.

Keep in mind it has been a little over 2 years so I can only comment on what I know for that time. I would hope that have made several enhancements.

I liked the fact that eLEAD does a decent job of integration with their desking tool. This feature makes it that much easier to get the desking/sales managers to use the CRM. It kept a record all previous "pencils" customer worksheets so you could reference the history of previous worked deals.

Customer service at the time was above average. It was easy to train the sales team on and I really liked using their Golddigger (database mining) product backed up with their call center. Was it perfect? No..but overall they did a good job.

Like I said, I'll keep my response very broad since it has been awhile since I used it BUT I know there are a few members in here that are using eLEAD. Hopefully they will speak up and provide some good information.

Oh too..they would always send the most delicious cookies during the holidays.