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Thanks for the reply guys. Yea we can do reporting in CRM but that is limited to information within CRM, I am talking more system wide for example service / parts reports and such. Hopefully I will get a chance to learn some english here in a little bit, its just very frustrating coming from a system you new inside and out to a new one that you have to learn all over again and to top if ott so far it seems like the tools (report wise) at least are just not up to snuff.