Is re-invoicing indicative of potential issues?
For instance, the Jeep Summit/Overland models have seen a reduction in MSRP by $4,000, the Limited by $3,500, and the Laredo (excluding the 4x2 base models) by $2,000. We are expecting new window stickers, but none have arrived yet.
Moreover, we find that this particular OEM is the most challenging to collaborate with among those we deal with (including Ford, Lincoln, Kia, Mazda, Mitsubishi). Our interactions with the Denver business office have been less than satisfactory, with representatives often lacking in capability (to the point where our OG New Car Manager is more knowledgeable) or being constrained by Stellantis' corporate policies and poor communication.
For example, I recently received a stern email from the "Stellantis Digital Dealer Support Team" stating that our Tekion Service Scheduler was not an approved vendor and demanded its removal from our website within 10 days. This tool has been in use on our site for 15 months without any prior notification of non-compliance when we initially switched to it or in the subsequent months. I responded with an objection, outlining the reasons for using the Tekion scheduler, only to receive a reply where I was merely copied on a ticket they had opened with DDC to initiate the scheduler's removal. This occurred last Friday afternoon. We did contact our Mopar representative, who was unaware of such a policy, but we had to wait until Monday for any further response. I instructed DDC directly to close the ticket and refrain from making any changes, which they complied with despite Stellantis' instructions (my thanks to DDC Support for that). By Monday, it became evident through an email thread, which included both Stellantis and Shift teams, that there was a clear lack of alignment regarding the certified vendor policy at Stellantis. They eventually withdrew their demand without any form of apology or direct communication to me. I was merely included in a CC'd email thread with 11 Stellantis and Shift employees, where someone sensibly noted, "We currently do not have any rules in place for requiring Dealers to use approved Scheduling tools." SMH
