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Pros

Cheaper only pay for their time, not full time employees

Full team of devs and managers/directors

If they've done similar work can reuse code = less time.

Outside automotive Industry perspective. Auto vendors and dealerships typically are in the box copy cat thinkers.

Cons

Only that team fully understands it, if something breaks or want changes a new dev will have to spend a lot of time breaking down and learning what the code does.

Relying on their work load.

Hard to get in contact with dev. Usually layers of people to talk to in order to get to the one who is working on the project.

They have no vested interest once project is complete.

Less knowledgeable of your dealership.