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And therein lies the problem. ADF was created as an industry standard, but it's no longer standard as everyone has their own "minor requirement changes" they need. Oh yeah, and the whole ADF thing was finalized 17 FREAKIN' YEARS AGO! Think about what has evolved in the industry during that time. There are salespeople who weren't even born when it was created. The specs really need to be brought up to date, and include specs on how the leads should actually be sent (e.g. attachments vs. inline vs. both). I mentioned this in a blog post a few years ago and sadly, I know that nothing will ever happen, but my offer stands to work with other vendors to revisit. It's no surprise that [USER=9939]@desiondarun[/USER] has questions about this topic, or that this post from years ago is once again active.