• Stop being a LURKER - join our dealer community and get involved. Sign up and start a conversation.

Reply to thread

Katie:


AVA actually has nothing to do with phone calls, inbound or outbound.  It is strictly an email followup and customer engagement tool.  When a customer responds to AVA ("Jenny" in our case), it can "read" the customer's email to determine what work track course to go down next....or completely shut herself down if the customer says things like "stop emailing", "I already bought", etc.


Bryan