I'm not sure how to help here, but I can tell you how I would set my lead response up if I were still a dealer.
Front line = AI texting and emailing, backed up by an outside call center doing outbound calling. Depending on the volume of inbound sales calls and engaged customer generation from the AI and call center, I would staff a BDC that could take the customer the rest of the way.
I had a nine-person BDC at Checkered Flag. It costed, on average, $5,000 per month per person (15 years ago). Keeping a consistent outbound-call-per-hour rate was difficult to maintain as they were taking inbound calls and also responding to 1,400+ internet leads. If I could have knocked that down to 3-4 people, I think the customer experience would be better. That also would have given me $20,000/mo. to play with on the AI/call center fronts to save the group money, too.
Getting the lead forms as close to a quick text response as possible is a valiant goal. Customers are definitely desiring texting over any other form of communication. An AI reach-out would speed this up significantly and provide you consistency.
AI has passed the Turning test and is a fully valid mechanism for lead response now. I'm watching it all the time within our own app. This just happened for example:
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