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I have been working as an internet manager for some time, and recently had a discussion on when was the best time to call.  When I mean call, I am talking about follow up and not the initial call which should really be within 1 hour and preferably within 20 minutes.


I personally have found that the best time to call is either the same time they sent their email request in, after 5pm or around "lunch time".  I am told that the "new" best time is between 9am and 11am which just doesn't make sense to me.


I also think that in an ideal world, your calls should be varied.