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Best practice: if you are not scheduling andin-person appointment, schedule the next phone appointment.  If you are leaving a message, try something like, "I'll try to reach you again at about 2:00 -- if that time is not good, please shoot me a note or give me a shout back at your convenience."  Get on the same page with your clients by setting the right expectations.


ALWAYS tell them you'll be calling again if you leave a message -- if they know you will keep calling, they are more inclined to pick-up the phone one of those times it rings.