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I found this data that is pretty useful for this question: US Department of Labor - Employed persons working and time spent working on days worked.


Using these tables, you can see that the average person works 8.46 hours, which is not surprising.  Based on this and using an hour for lunch, I would expect that most people arrive home from work around 5:30 p.m.


Personally, for unsold follow-up calls, I have found the most success encouraging my salespeople to make calls between 6 p.m. - 7 p.m. on weekdays and from 10 a.m. - 11 a.m. on Saturdays (we are closed on Sundays here in Indiana).  Saturday morning follow-up calls are a gold mine for us.


I have also found that calling after 7 p.m. too frequently interrupts family dinner - which usually results in the customer saying, "don't ever call me again" - and calling before 10 a.m. results in waking up the customer - which has the same affect.