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Imagine that!  Who is in charge of training them?  What I am about to say is going to sting, but I feel it needs to be said.  You are great at offering free advice here on Dealer Refresh, and lots of it that is mostly sound.  When it comes to your own house, you're like the cobblers children with no shoes.  If I was your dealer principal, I would fire you today based on the above statement.  The time you put in here on Dealer Refresh could have been spent training and holding your team accountable.  I don't think your heart belongs in a dealership and you should probably make the switch to the vendor side if that's where you want to be.  Since you are at the dealership, it's most likely your responsibility to ensure the proper training of your staff.  You can call you're reps "f$#king idiot's," but in my experience, birds of a feather normally flock together.  Who is at fault for their lack of training?

Now you can take what I wrote and be pissed, or you can think about what I wrote and make a change for the better.  Take care and best of luck with your decision!