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Jerry, After the system was installed, I began listening to calls just before the store closed. I had left one store to go to the other. I was listening to the calls until nearly midnight, that night. Prior to the installation, I had no way to monitor calls and determine what the salespeople needed. At no time did a salesperson hear my frustration. Yes, I do have a dirty mouth. In my years in the business, I have never cursed a salesperson and can't remember a time when I raised my voice. With decades in the car business, I have never had a salesperson complain to HR or my GM. In stores that do Management reviews (Group 1 and VanTuyl) I have always been reviewed at the top by the salespeople.I just moved back to Dallas to be close to the family. At this point, I'm exploring my options. As for training, that has always been a top priority and an area where I spend a great deal of time.
Jerry, After the system was installed, I began listening to calls just before the store closed. I had left one store to go to the other. I was listening to the calls until nearly midnight, that night. Prior to the installation, I had no way to monitor calls and determine what the salespeople needed. At no time did a salesperson hear my frustration. Yes, I do have a dirty mouth. In my years in the business, I have never cursed a salesperson and can't remember a time when I raised my voice. With decades in the car business, I have never had a salesperson complain to HR or my GM. In stores that do Management reviews (Group 1 and VanTuyl) I have always been reviewed at the top by the salespeople.
I just moved back to Dallas to be close to the family. At this point, I'm exploring my options. As for training, that has always been a top priority and an area where I spend a great deal of time.
