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Not that I need to promote Jerry's service but once you listed to the calls and know that they are wrong now what?


I see the Seattle Mariners play and I know things are wrong but now what? I don;t know the knowledge to fix it.


The phone systems should be a way to track progress, the fact that things are wrong is pretty much certain.


The key is to learn to get both together: Tracking with trainign so it becomes measurement of the training's effectiveness.