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I've screwed with them already myself as well. I also like the addition to the customer screen where you select your process.


One thing I'd like to see that would make the whole system even more cohesive is adding Custom Processes to the Process Termination list. When my internet process stops due to an email reply, that customer will be automatically put on my custom process for internet prospects that haven't made an appointment yet. Then, when my custom process terminates due to an appointment being "shown" the process will automatically change to my Showroom Visit Follow-Up process.