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As many of you know I am new to the forums, and new to the industry. I am actively searching for a DMS for the dealership that I am working for. I saw Dealertracks at digital dealer in orlando last year and was impressed. So I reached out to them on their website a week ago and no one has called me back. Ok I get it sometimes things get busy and people forget to call you back.Today I tried to call them and speak with someone. I have called each time and yet to reach anyone. All I get is an answering system... Not Good.This tells me a few things:1) They are to busy to worry about sales2) They are to slow and had to let people go and do not have the man power to answer the phones3) They are not worried about selling new systems4) If there sales people/department is this bad how good can the support be?What a shame I was really interested in reviewing the product.
As many of you know I am new to the forums, and new to the industry. I am actively searching for a DMS for the dealership that I am working for. I saw Dealertracks at digital dealer in orlando last year and was impressed. So I reached out to them on their website a week ago and no one has called me back. Ok I get it sometimes things get busy and people forget to call you back.
Today I tried to call them and speak with someone. I have called each time and yet to reach anyone. All I get is an answering system... Not Good.
This tells me a few things:
1) They are to busy to worry about sales
2) They are to slow and had to let people go and do not have the man power to answer the phones
3) They are not worried about selling new systems
4) If there sales people/department is this bad how good can the support be?
What a shame I was really interested in reviewing the product.