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I never had any issues until I got their foot in the door for our dealer group with a promo deal. But in order for the dealers to continue, the rep was to get with the dealers (main contacts provided) and have them sign up past the promotion. Yeah, that didn't happen. Instead they allowed it to ride - not one contact from the rep until I reached out and asked what was going on since they sent ME a bill for the whole group. I had bite down and pay the full bill for the whole group. It really pi$$ed me off. Lesson learnt.