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Carguru's is back at it again. Only this time a different outcome. 60 days ago we received the letter. rate increase from $4k to $50K (exaggeration but not by much ) . I'm a big boy, I can deal with a rate increase. They suck but whatever. This is not a increase. This is a attack on my business! Take it or leave it MB Motorsports. No consideration that we've been a partner since 2007. No consideration that margin compression is squeezing our profits to a minimum. Just some random Dude on the phone saying that's the best they can do, no one else to talk to, he makes the decisions. So guess what. We cancelled! Anxiety level was high but it kinda felt good! Like when you finally break up with that girlfriend that you know is poison. We've now been off the site for 30 days and we have had an amazing month. 10% increase over last years numbers. We haven't missed a beat! And guess who's calling and lowering their rate multiple times to get us back on the site? Yep, that random dude again. They claim i'm still getting residual buyers from when I was on the site. I might buy that if i didn't track my numbers monthly for the last 10 years and know for a fact that 95% of my internet lead sales are from current month leads. Carguru's, we wont be subject to your predatory tactics. You hit us with a unfair rate increase, threaten to take me off the site while hoping to muscle me to take the increase. When I cancel, because i have no other choice, you then keep calling & negotiating the rate down. in 6 months my cars will be back on as free listings and leads come in with no info. then you try and get us back at a super low rate again. This is not the way to treat your customer! I will give my money to a true partner......
Carguru's is back at it again. Only this time a different outcome. 60 days ago we received the letter. rate increase from $4k to $50K (exaggeration but not by much ) . I'm a big boy, I can deal with a rate increase. They suck but whatever. This is not a increase. This is a attack on my business! Take it or leave it MB Motorsports. No consideration that we've been a partner since 2007. No consideration that margin compression is squeezing our profits to a minimum. Just some random Dude on the phone saying that's the best they can do, no one else to talk to, he makes the decisions.
So guess what. We cancelled! Anxiety level was high but it kinda felt good! Like when you finally break up with that girlfriend that you know is poison. We've now been off the site for 30 days and we have had an amazing month. 10% increase over last years numbers. We haven't missed a beat! And guess who's calling and lowering their rate multiple times to get us back on the site? Yep, that random dude again. They claim i'm still getting residual buyers from when I was on the site. I might buy that if i didn't track my numbers monthly for the last 10 years and know for a fact that 95% of my internet lead sales are from current month leads.
Carguru's, we wont be subject to your predatory tactics. You hit us with a unfair rate increase, threaten to take me off the site while hoping to muscle me to take the increase. When I cancel, because i have no other choice, you then keep calling & negotiating the rate down. in 6 months my cars will be back on as free listings and leads come in with no info. then you try and get us back at a super low rate again. This is not the way to treat your customer! I will give my money to a true partner......