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You're 100% right. Customer facing interactions especially when it relates to relationship building, human to human interaction is most ideal. However as an individual who also creates chat and automated task bots, they're best used for performing repetitive time consuming tasks.


Setting up appointments

Data entry

Data scraping

Data verification and so forth


I personally think we are entering an era of technological overload, where businesses will think band aid solutions will transform their businesses and be sadly disappointed when they struggle to maintain them.