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JS, my vision docs, 8 mo ago.

• When you combine AI+CRM what is created are AI personal assistants. AI assistants will begin taking over basic tasks, then it will quickly evolve taking over more complex tasks.
• Your store will have a Digital Personal Assistant (DPA) for nearly every employee in the store.
  • Nearly every employee will have their DPA.
  • Sales rep's DPA will assist them in digital workflow (product knowledge, lead management, goal setting and feedback, paper work, compliance, etc).
  • Techs will have DPAs making them smarter, faster and , their managers will have DPAs
• Store leaders will have DPAs, all monitoring the DPAs of the entire staff. This will be called an "agent swarm". All DPAs assisting each other in communicating, making the operation flow faster, smarter.
  
  • Example: Your the GSM your DPA knows 4 deliveries are coming at 4pm and ETA is unknown. Your DPA pings the 2 techs for updates. 1 is on time, the other is delayed 30-60 mins. THe GSM's DPA pings the reps DPA to alert the the rep of the delay. The reps DPA gets the cause of hte delay and offers word tracks.

Look at $CRM's (SalesForce) most 10q

"Agentforce, our complete AI system for enterprises built into the Salesforce Platform, is at the heart of a groundbreaking transformation. The rise of autonomous AI agents is revolutionizing global labor, reshaping how industries operate and scale. With Agentforce, we're not just witnessing the future—we're leading it, unleashing a new era of digital labor for every business and every industry."

It's coming.