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I refuse to call it Reynolds CM because it should be named Reynolds CF (Cluster F*)!A note from you 'ol Uncle Joe.SOMEONE at your dealership needs to step up and take ownership of the CRM platform. Alex called it the CRM architect as I recall. ReyRey leaves you with a CRM with schedules and templates that are created by... gulp... Reynolds. If someone takes charge of the platform, it can be shaped to fit your stores needs, rather than vice versa.Next, this person needs to train reps and managers on how to work it. No 3day visit is going to do it. You train. they absorb, they forget, you re-train. This person is needs this task & responsibility in their job description and should be compensated for it.To whom ever takes this role on, be prepared for weeks/months of frustration as you attempt to understand ReyRey's poorly designed UI (aka Cluster F*).Good news awaits! IF YOU FIGURE IT ALL OUT, your net worth will explode. The dealership will not ever want to loose you and other stores will want you.
I refuse to call it Reynolds CM because it should be named Reynolds CF (Cluster F*)!
A note from you 'ol Uncle Joe.
SOMEONE at your dealership needs to step up and take ownership of the CRM platform. Alex called it the CRM architect as I recall. ReyRey leaves you with a CRM with schedules and templates that are created by... gulp... Reynolds. If someone takes charge of the platform, it can be shaped to fit your stores needs, rather than vice versa.
Next, this person needs to train reps and managers on how to work it. No 3day visit is going to do it. You train. they absorb, they forget, you re-train. This person is needs this task & responsibility in their job description and should be compensated for it.
To whom ever takes this role on, be prepared for weeks/months of frustration as you attempt to understand ReyRey's poorly designed UI (aka Cluster F*).
Good news awaits! IF YOU FIGURE IT ALL OUT, your net worth will explode. The dealership will not ever want to loose you and other stores will want you.
