I'm gonna have to agree with Joe here just from what I've seen from this dealership (and keep in mind it's the only dealership I've ever worked in in my entire life, so take that for what it's worth.)
Even when we tell the GM these are the things we'd like to happen and here's why...he is completely on board (he's young, he's hip and he's very in-tune to the entire internet thang) then he takes it to our sales meetings and tells all the sales guys and managers and I swear to you it's like he's talking to a wall.
This one meeting he said "STOP ADDING NEW PROSPECTS! It messes up our numbers and reports, etc. etc. Just have your manager or internet staff add you and then you'll be able to do whatever you need to do."
Not even 5 minutes after the meeting I got my reyrey system message showing that 2 guys "ADDED like 3 new prospects within a prospect." It's very frustrating.
I mean they are putting dup contacts in, they are saying "source unknown" when we know where they gave from (it's in the original contact, etc.) they aren't keeping us in the loop for the most part (there are 1 or 2 newer guys that are pretty good.)
It's just crazy. We had a talk with our Used Car Manager the other day and we're having a meeting with him and the New Car Manager on Monday and the UCM said "well they will need to start listening, all it takes is one time where they don't get a commission because they didn't put their stuff in CRM system where we ask them too and I promise you they will never forget again."
He seems to understand where we are going and how it will benefit the dealership.....soooo we'll see where it goes.
All I know is this: I've been in sales pretty much my entire life and if I had an "internet dept" setting me appts that were constantly selling....well I personally would be a whole lot more nicer to them, heck I might even take 'em to lunch now and then...you know what I mean? I'm not saying they have to take us to lunch or anything......I'm just saying why they don't value us the way I would if I was a sales person.
