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I have been the Internet Sales Manager for my store for close to five years now and after swearing up and down that I would never use a bdc format for setting appointments, I have now changed my mind. I feel a lot like Delmar O'Donnell in O Brother Where Art Thou? "Well that's it boys. I've been redeemed. The preacher's done warshed away all my sins and transgressions. It's the straight and narrow from here on out, and heaven everlasting's my reward!"

Our current format allows Internet Salespeople to catch leads as well as answering internet leads. I always thought a good salesperson would be the best at answering leads, but the chaos of the sales floor simply is not conducive to properly answer the inquirer's questions whether it be from web or phone.

So anyways I'm looking for any advice especially in regards to different pay plans on an appointment basis and any other best practices you might suggest. So plug away you mighty refreshers!

Sincerely,

Blake Powell

Chevyland