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Management, Management, Management!In an ideal world, sales people that can do internet leads cradle to cradle to....would be standard. The CRM work plans would be finished every day. Every lead would get a personalized video greeting email in under 5 min and a video walk around with a quote-buy and lease in under 30 min. Every sales person would ask for reviews, keep up their work facebook page and help create interesting blog materiel for the dealer too. In addition to internet leads, each sales person would understand how important real prospecting-digital and IRL-is to their business. They would work the CRM, manifest lists and internet leads to their fullest potential.Sadly, the world I see every day is much more chaotic. Managers having the authority and wherewithal to manage the floor and hire qualified personnel would be a big step. Right now I'm seeing the world moving in much the opposite direction; BDC, product specialist and closers (training for a specific job over hiring skills to master all).Blake, what format are you looking at you BDC taking: up to apt then to floor or lead through sale & beyond?
Management, Management, Management!
In an ideal world, sales people that can do internet leads cradle to cradle to....would be standard. The CRM work plans would be finished every day. Every lead would get a personalized video greeting email in under 5 min and a video walk around with a quote-buy and lease in under 30 min. Every sales person would ask for reviews, keep up their work facebook page and help create interesting blog materiel for the dealer too. In addition to internet leads, each sales person would understand how important real prospecting-digital and IRL-is to their business. They would work the CRM, manifest lists and internet leads to their fullest potential.
Sadly, the world I see every day is much more chaotic. Managers having the authority and wherewithal to manage the floor and hire qualified personnel would be a big step. Right now I'm seeing the world moving in much the opposite direction; BDC, product specialist and closers (training for a specific job over hiring skills to master all).
Blake, what format are you looking at you BDC taking: up to apt then to floor or lead through sale & beyond?
