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I don't know about ADP integration because I haven't switched over yet, but when I decided to get rid of Higher Gear it was Dealer Socket, VinSolutions, and IzmoCRM on top. Autobase has a decent product, but updates would be slow with a server based solution, and access from outside the company on home computers and mobile phones will be either hard or impossible. I never researched CAR-XRM so I wouldn't be able to give an answer to that one.


Dealer Socket in a nutshell is the best of the best for web-based CRMs. They know this though and you pay a premium. Their support system needs an overhaul though. etickets and web chat are notably missing from the software.


IzmoCRM is a fantastic product that got high marks for ease of use over all the other products when I was comparing. They're also the only one that includes a financing/desking program for no extra cost.


VinSolutions is the company I went with though when it was all said and done. They are almost as easy to use as Izmo while integrating inventory and doing a better job at certain aspects of the program like tracking customer information, support is fantastic, and their mobile client for phones is so simple to use.