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Thanks [USER=3]@Jeff Kershner[/USER]  and [USER=8797]@Seamus Curley[/USER], for the input. I am interested in the AI angle, I have demoed Conversica, but it seems steeply priced as a component, it's almost as much as a CRM... the CRM vendor I am using has made some positive forward movement with fixing their issues. Sadly, the fixes are things that they should have had in place long ago.  We lost deals and that's still a discussion to have. My frustration is that this is a post issue option, it should have been offered while we were down. I'm tempering my approach to this due to [USER=2]@Alex Snyder[/USER] suggesting it's an industry wide issue.