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The CRM that was blacklisted was Eleads. There was a post a few back that had some images of the sender score search. We've had the same challenges at our dealership. Using manually created emails now instead of their internal system. Thinking of changing to one of the other best known auto CRMs - they just launched a new updated version and it is supposed to be very good...I know a competing dealer (next door) who LOVES it. Easy to use and customize. just not sure if ready to face the hassle.