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The missing element is the revenue loss while they are running around fixing something that should have been planned for. I didn't see any checks getting cut. The only positive, if you can call it that, is my competition also uses them and was handicapped as much as us. It looks like it is better lately. But the solution they had to fix the email blasts has tied up my rep so that she cannot help with newer issues. The up side is that I have a lot more reporting available vs. my basic previous system.