I think this is an area that can be improved upon.
I am not talking about time it takes to complete since you don't know until you really start getting into it.
But the start time can be estimated like the cable guy showing up.
So, both in a way. Be clearer and don't drop a vague "few days" on the customer and this would help manage expectations and clarify at the same time.
Would a service department be worried about loosing a sale like the sales floor is?
I just remembered my past 3 times I dealt with them. The Service guy recognized my face. But I had a conversation those times about getting estimates for time to start/complete. Being 3 days to 2 weeks could be problematic and I would get a rental for the time but I would need that estimate to make scheduling a rental easier.
I drove 20 miles to go to that Jeep dealer.
I have a firestone and a Chevy dealer a nice brisk walk away. Knapp Chevy (I think that is the name) on Washington and Houston Ave in downtown Houston. Both shops are across the street from each other.
TLDR;
Failure at both managing and clarifying my exceptions.
Also, I should learn to shop better.
