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There's no doubt that Cox is cutting corners when it comes to training the Account Managers...er, I mean Digital Avisors...um...Digital Strategists...oh whatever they are called. Bottom line is there needs to be a relationship with the customer. I was at DDC for 11 years. It's a great place to work with an amazing benefits package. When I left, there were 15,000 DDC sites managed by 150 people, which gives you an average of 100 website. We were also the first line of communication for the dealership, including support requests. Since support requests bypass the DS, that gives them more time to focus on the websites. If this person has an issue with how things are run, he should have gone to his supervisor. Or HR. But seriously, don't send an email like this
There's no doubt that Cox is cutting corners when it comes to training the Account Managers...er, I mean Digital Avisors...um...Digital Strategists...oh whatever they are called. Bottom line is there needs to be a relationship with the customer. I was at DDC for 11 years. It's a great place to work with an amazing benefits package. When I left, there were 15,000 DDC sites managed by 150 people, which gives you an average of 100 website. We were also the first line of communication for the dealership, including support requests. Since support requests bypass the DS, that gives them more time to focus on the websites.
If this person has an issue with how things are run, he should have gone to his supervisor. Or HR. But seriously, don't send an email like this
