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If you're referring to my comments on "scaling," I've talked to countless dealerships that are completely unhappy with their specific level of service and have been for a while (it's what I do as a consultant, listen and then make recommendations).

So, what's the root cause of this? IMO, and let's keep in mind the initial post here, where an internal resource is barking about being slave driven, it's their inability to scale their offerings properly. This goes way back as well. Rather than complain without a solution, let's try and assess the cause of the issue. Spend more money on better resources and more of them, perhaps??? This goes for their internal technology as well (remember dead websites and the SEO issues -- we could bump those threads easily).

I mean, give me a fucking break, it's Cox dude.