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Scalability is not the problem here. They have all the resources they need to handle 50% of the dealer body in the US if they wanted to.Back in the mid-2000s when Dealer.com won 100% of all the SOA and CLLC business plus added thousands of retail accounts in a very short period of time, Dealer.com was less than half the size personnel wise at that time and we "crushed it". Why? Your main POC at DDC was also your sales rep. They had a vested interest in making sure you were happy or else you would not buy our product. They made sure your website was rocking and built trust and report with the key decision makers. Granted, this is back when we had to up-sell mobile sites (!!!) It all changed when they made your day to day contact a flat rate employee with no commission. Bring back a commission incentivized Account Manager and watch your support level increase.Let's not forget where this is all starting from: Some disgruntled employee (I am willing to bet this was their first real job) started complaining about being required to have 70 websites assigned to them. That's little league Intern level client loads. They then used DDC advertising as way to help justify their whining.Look, dealer.com is not perfect. No vendor is. But this didn't change anyone's opinion of DDC from what your current position was of them before. Be honest.
Scalability is not the problem here. They have all the resources they need to handle 50% of the dealer body in the US if they wanted to.
Back in the mid-2000s when Dealer.com won 100% of all the SOA and CLLC business plus added thousands of retail accounts in a very short period of time, Dealer.com was less than half the size personnel wise at that time and we "crushed it". Why? Your main POC at DDC was also your sales rep. They had a vested interest in making sure you were happy or else you would not buy our product. They made sure your website was rocking and built trust and report with the key decision makers. Granted, this is back when we had to up-sell mobile sites (!!!) It all changed when they made your day to day contact a flat rate employee with no commission. Bring back a commission incentivized Account Manager and watch your support level increase.
Let's not forget where this is all starting from: Some disgruntled employee (I am willing to bet this was their first real job) started complaining about being required to have 70 websites assigned to them. That's little league Intern level client loads. They then used DDC advertising as way to help justify their whining.
Look, dealer.com is not perfect. No vendor is. But this didn't change anyone's opinion of DDC from what your current position was of them before. Be honest.
