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Mike - Your comment is something we always hear (Not just with ddc). The customer rep could be nice & communicate well but when you pull back the curtain and actually do a deep dive into analytics you typically see a whole different story. Especially when the person on the other end of phone can't make any adjustments or actually look directly into google ads or analytics. That to me is a big fat red flag because how do you know what they are telling you is true?!