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Former Dealer.com engineer here. You hit the nail right on the head. We'd get reports of bad Page Speed Insight scores all the time, citing super slow load times and "errors" that just weren't replicatable. PII is just ranking the site based on Googles own arbitrary guidelines for how they think a website should perform. That being said, Alexander has got a point too. While a PII score doesn't typically correlate to actual site performance, Google does factor PII scores into their search rankings.The majority of website change requests will go to Support, although sometimes the DS will try to complete the request without sending it to Support in order to help out improve turnaround time. Code changes/implementations that don't call for a core platform functionality change will go to a DEV team that works with Support and fields requests from Support themselves.
Former Dealer.com engineer here. You hit the nail right on the head. We'd get reports of bad Page Speed Insight scores all the time, citing super slow load times and "errors" that just weren't replicatable. PII is just ranking the site based on Googles own arbitrary guidelines for how they think a website should perform. That being said, Alexander has got a point too. While a PII score doesn't typically correlate to actual site performance, Google does factor PII scores into their search rankings.
The majority of website change requests will go to Support, although sometimes the DS will try to complete the request without sending it to Support in order to help out improve turnaround time. Code changes/implementations that don't call for a core platform functionality change will go to a DEV team that works with Support and fields requests from Support themselves.
