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Yeah, as you are well aware, we had an inventory issue this weekend.  We have a good idea of what caused it, but we're still diving into the minutia to make sure things are triaged thoroughly. 

I'm sorry you got caught in a long hold time over the phone.  Fortunately we've never had an issue like this where we needed to staff for the kind of call volume we received.  And we're working to make sure we don't see more issues like we did.        

No, the confusion was on our end Dan.  Just learning the in's and out's of a new service over here.  I will touch base with Nate to check on things for you this morning.

Sorry you got caught in the inventory issue as well.  Things are back to normal and we're working furiously to make sure we don't see problems like that again.