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Good and smart move IMO by DDC and FD:

To: Ford Dealer

Subject: Important notice: Goodwill credit for Dealer.com Ford website outage

FordDirect is pleased to let you know a goodwill credit will be applied to your Parts and Accessories Statement as a result of the recent network outage that affected the availability of your Ford brand Dealer.com (DDC) powered website.

FordDirect and Dealer.com have worked together to determine the goodwill credit amount. This credit will be applied on your November Parts and Accessories Statement:

Goodwill credit DDC outage: $453.47 (Ford branded website)

Although this type of outage is rare, it is never acceptable. Dealer.com is working with all of its network partners to audit and ensure best practices are implemented across its entire network system. In addition, Dealer.com has accelerated a planned migration of its web platform to Amazon Web Services, which will further ensure network availability.

If you have any questions, feel free to reach out to your FordDirect Digital Performance Manager.