Reply to thread

I recently received a call from a Dealer Rater representative asking me to subscribe to their service, get my inventory posted on yet ANOTHER really important Marketplace, etc..

During the sales pitch, the rep actually came right out and told me that if a negative review is posted it goes into a "held status" until the customer is contacted to actually confirm the information in the review.  At that point the dealer that did a bad job and pissed off the customer gets contacted before this review goes any farther.

Is this true?

How does everyone feel about this?