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Clint - DealerRater provides a 2 Week Grace Period to those that Subscribe to them as a "Certified Dealer," (other options may be available now) where you can respond to the customer to try and fix the review.The customer at that point can do 1 of 3 things..1. Leave review as it stands and let it go live2. Edit review to be a positive review and let it go live3. Remove the reviewBeing able to stop bad reviews from being posted in my opinion is a BAD thing... I'd rather show my customers that we get bad reviews from time to time but work hard to resolve ALL issues within reason, instead of not having ANY at all. Makes it look fake imho.Good luck.
Clint - DealerRater provides a 2 Week Grace Period to those that Subscribe to them as a "Certified Dealer," (other options may be available now) where you can respond to the customer to try and fix the review.
The customer at that point can do 1 of 3 things..
1. Leave review as it stands and let it go live
2. Edit review to be a positive review and let it go live
3. Remove the review
Being able to stop bad reviews from being posted in my opinion is a BAD thing... I'd rather show my customers that we get bad reviews from time to time but work hard to resolve ALL issues within reason, instead of not having ANY at all. Makes it look fake imho.
Good luck.
