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I say that the review should post as written, and the customer should then have the option of posting the events (if any) that took place after they wrote the review. I don't believe that a customer should have to be "convinced" to change or drop a review before it ever goes live.I just feel that the integrity of the whole process comes into question when any potential negative review has to be double checked by the vendor, and then the author has to face the person that already dropped the ball.Does Dealer Rater need positive confirmation from the customer on a 4 1/2 star review as well...does the dealer get a chance to talk that customer up to 5 stars?May as well just buy a bunch of positive reviews.
I say that the review should post as written, and the customer should then have the option of posting the events (if any) that took place after they wrote the review. I don't believe that a customer should have to be "convinced" to change or drop a review before it ever goes live.
I just feel that the integrity of the whole process comes into question when any potential negative review has to be double checked by the vendor, and then the author has to face the person that already dropped the ball.
Does Dealer Rater need positive confirmation from the customer on a 4 1/2 star review as well...does the dealer get a chance to talk that customer up to 5 stars?
May as well just buy a bunch of positive reviews.
