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I appreciate your post. I am a little on the other side in that I likely will not encourage or even discuss editing or removing a review with any of my customers. The customer will know (through Dealer Rater) what their options are. I will leave it 100% up to the customer and the Dealer Rater system. If a review is edited, then so be it. If not, I will learn from it.My focus is on taking care of my customers, and resolving any concerns that may arise. I will use the customer feedback to change processes and try to improve the overall experience for my future customers. Thank You.
I appreciate your post. I am a little on the other side in that I likely will not encourage or even discuss editing or removing a review with any of my customers. The customer will know (through Dealer Rater) what their options are. I will leave it 100% up to the customer and the Dealer Rater system. If a review is edited, then so be it. If not, I will learn from it.
My focus is on taking care of my customers, and resolving any concerns that may arise. I will use the customer feedback to change processes and try to improve the overall experience for my future customers.
Thank You.
